Nouve award

FAQ

Why choose Nouve home Services?

All our housekeepers are screened, interviewed and undergo specially developed domestic training program designed to meet the needs of our clients. They are certified housekeepers, thus quality assured.


Who clean my home?

Our housekeepers are all Singaporeans or PR.


Why two housekeepers?

We believe time is the most valueable thing to our value customer that why with two housekeepers we cut the waiting time to half and there will be more work done and more efficiency in a specified time.


What does the customers have to provide for the cleaning?

For Spring cleaning we will provide all the cleaning aids. For

regular housekeeping, you just needs to provide us with ironing boards, vacuum cleaners, cleaning aids and agents.


Do I have to be at home during cleaning?

No. Most of our clients prefer to have their home cleaned

while they are away.


How do we allow your housekeepers to enter our homes to clean if we are away?

Most of our clients leave their keys with us. We only allow our senior staff to handle the keys. If not, you could make arrangements with your friends or family members.


What are the cleaning times like?

From Monday to Sunday

Our cleaning session start as early as 8am and the last cleaning session start around 3pm. Please kindly contact us to find out the time slot available.


Do you do cleaning at night or weekends?

We only do cleaning in the day. There will be an extra charge of $10 per session if the cleaning is scheduled on weekends. There will be no cleaning on public holidays and New Year eve. If the cleaning day happens to fall on a public holiday, we shall re-schedule you another day.


Do I have to sign a long-term contract?

No. However, one month notice before termination of service must be given.


How do I know if your service meets my requirement?

We alway get feedback from our valued customer and rest assured that you will always be able to communicate the requirements of your house to us. We understand your home is unique and we want to honor all your requests.

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